Given the situation linked to the Covid19 pandemic, we must respect some rules and protocols established by the authorities, so our service will be a little different than usual.  We kindly ask you to read the following information:
1)      We would be grateful if you could send us a photo of your document in advance to latortuga.tenerife@gmail.com  so that we can proceed with early check-in, avoiding the need to go through reception.
2)      Unfortunately, we cannot guarantee the breakfast buffet service, but we will give you a pocket breakfast every day. We normally provide: one sandwich with cheese and ham or marmalade, one muffin, one juice and one piece of fruit. Tea and coffee will be at your disposal in the kitchen. Please let us know if you have any special dietary requirements at check-in.
3)      All of our customers are required to maintain a safety distance of 1.5 meters in common areas. The use of a mask in enclosed spaces is mandatory in Spain; these can be purchased at any pharmacy or supermarket on the island.
4)      If you receive visitors in the hostel, you are authorized to receive a maximum of 2 people at a time up to 11 pm at the latest, and you will be responsible for them maintaining a responsible behavior and the safety distance.

Additionally, we are taking a few extra measures to guarantee your safety:
1)      At the entrance of our hostel and in all of our toilets, you will find a HAND DISINFECTANT SPRAY for your use as per the World Health Organization guidelines. In accordance with the rules established by the authorities, you will find kitchen towel for drying your hands in the toilets however there won’t be any hand towels or shower mats

2)      Apart from the usual cleaning of every area of our hostel, every day we clean the following surfaces with ALCOHOL 75% (a proven virus killer):
a)      Kitchen surfaces and tables
b)      Kitchen drawers where items for cooking are stored
c)      Glasses, mugs and cutlery (knives, spoons, forks)
d)      Every door handle, buttons for toilet flush, water taps (which we recommend to touch with toilet paper)

3)      In case of an extended stay, we will redo your room every 4 days and the cleaning of your room will be done using all the necessary precautions (mask, antiviral products, etc).

Finally, for the sake of everyone’s health and safety please find below the rules that ALL guests staying in our hostel must adhere to.
1)   Wash your hands frequently
Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.

2)   Maintain social distancing
Maintain at least 1.5 meter distance between yourself and anyone who is coughing or sneezing.
Why? When someone coughs, sneezes or even talks, they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.

3)   Avoid touching eyes, nose and mouth
Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.

4)   Practice respiratory hygiene
Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
Why? Droplets spread the virus. By following good respiratory hygiene, you protect the people around you from viruses such as cold, flu and COVID-19.

4)      If you have fever, cough and difficulty breathing, seek medical care early
We recommend to any person that develops any symptom that could be related to the infection (cough, sore throat, fever, breathing difficulties) not to underestimate it, and to contact the dedicated emergency line set up by Canarian Government: 900 112 061.

Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.

We know that maintaining social distancing is by far the hardest thing to practice but, as explained, it is definitely the best thing to do! The better we do this, the sooner we will be able to hug each other again. We are all responsible for breaking the chain of infection, and we do our best to make you feel secure.
Thanks for your understanding and your cooperation.
WE HOPE THAT YOU WILL ENJOY YOUR HOLIDAY ON OUR BEAUTIFUL ISLAND
La Tortuga Staff